Responsible Gaming at jilibd
jilibd is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools help you stay in control — every session, every day.
Our Commitment
Gaming Should Be Entertainment, Not a Problem
jilibd believes that online gaming and sports betting should always be a form of entertainment — something that adds excitement to your day, whether you are following the Bangladesh Premier League, spinning a slot title from Pragmatic Play, or joining a live dealer table. It should never be a source of financial stress, emotional distress, or personal harm.
That is why responsible gaming is not an afterthought at jilibd — it is built into the core of how our platform operates. We provide a suite of practical tools that allow you to set personal limits on your spending, take a break when you need one, or remove yourself from the platform entirely if gambling is no longer a positive experience. Every player in Bangladesh who uses jilibd deserves access to these protections, and we make them available to all account holders at no charge.
This page explains the responsible gaming tools available on jilibd, the warning signs that gambling may be becoming a problem, and the steps you can take — including how to contact our support team — if you need help. We encourage every player to read this page carefully and to use the tools provided with confidence.
Player Protection Tools
Take Control of Your Gaming
jilibd provides the following responsible gaming tools to all registered players. These tools are designed to help you manage your activity and stay within limits that feel comfortable for you. To activate or adjust any of these tools, log in to your account and visit the Responsible Gaming section, or contact our support team directly.
Set a daily, weekly, or monthly cap on the total amount you can deposit in BDT. Once your limit is reached, no further deposits are accepted until the period resets.
Define a maximum session duration. When your time is up, jilibd will notify you and can automatically end your active session to prevent extended unplanned play.
Cap the total amount you are willing to lose within a set time period. When the limit is hit, further wagers are paused until the next period begins.
Take a short break from jilibd for 24 hours, 48 hours, 7 days, or 30 days. Your account is temporarily suspended and you cannot log in or deposit during this period.
Permanently or long-term exclude yourself from jilibd. Once activated, your account is locked and you cannot register a new account during the exclusion period.
Receive periodic on-screen reminders of how long you have been playing and how much you have spent, helping you make informed decisions about continuing your session.
Limit reductions take effect immediately. If you request a lower deposit or loss limit, the change applies at once. Increases to your limits, however, are subject to a 7-day cooling-off period before they come into effect — giving you time to reconsider.
Deposit Limits
Managing Your Deposits on jilibd
jilibd supports deposits via bKash, Nagad, Rocket, and Upay. To help you budget responsibly, you can set the following deposit limit types on your jilibd account:
- Daily deposit limit: The maximum total in BDT you may deposit across all payment methods within a single 24-hour period (midnight to midnight, Bangladesh Standard Time).
- Weekly deposit limit: The maximum total you may deposit across a rolling 7-day window. Useful if you prefer to budget on a weekly basis rather than day by day.
- Monthly deposit limit: The maximum total for a calendar month. This is the most commonly used limit for players who receive a monthly income and want to allocate a fixed entertainment budget.
You may set any combination of daily, weekly, and monthly limits simultaneously. When any one of your active limits is reached, deposits through bKash, Nagad, Rocket, and Upay will be blocked for the remainder of that period. No exceptions are made once a limit is active. To set or review your deposit limits, contact jilibd support or use the account settings panel after logging in.
Tip for Bangladesh players: Consider setting your monthly deposit limit equal to a fixed percentage of your monthly disposable income — for example, no more than what you would spend on a leisure activity. This keeps jilibd firmly in the entertainment budget and out of essential expenses.
Self-Exclusion
Removing Yourself from jilibd
Self-exclusion is the strongest responsible gaming tool available on jilibd. It is intended for players who feel that they need a significant break from gambling or who have identified that their gambling behaviour has become harmful. Self-exclusion on jilibd works as follows:
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Choose your exclusion period
Select a minimum exclusion period of 6 months, 1 year, 2 years, or 5 years. A permanent self-exclusion option is also available with no defined end date.
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Contact jilibd support
Send a written self-exclusion request to [email protected] from the email address associated with your account, or contact our live chat team. State clearly that you wish to self-exclude and your preferred period.
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Immediate account suspension
jilibd will suspend your account within 24 hours of receiving your request. All active sessions will be terminated, and any pending withdrawals of your remaining balance will be processed to your registered payment account.
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No re-registration during exclusion
During your self-exclusion period, jilibd will reject any attempt to register a new account using your name, mobile number, or linked payment details. This safeguard is part of our commitment to supporting your decision.
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Reinstatement after exclusion ends
Once your exclusion period expires, reinstatement is not automatic. You must submit a written request to jilibd support. A 7-day reflection period applies before the account is reactivated, giving you additional time to reconsider.
Important: Self-exclusion is a serious commitment. jilibd strongly advises that any player considering self-exclusion first speak with our support team. Once activated, the exclusion cannot be shortened or reversed before the chosen period expires — this is intentional, and designed to protect you.
Know the Warning Signs
Is Gambling Becoming a Problem?
Problem gambling can develop gradually, and many players do not recognise the early signs. jilibd encourages all players — whether in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else across Bangladesh — to periodically reflect honestly on their gambling behaviour. The following are recognised warning signs that gambling may be moving from entertainment into a harmful pattern:
- You are spending more money on gambling than you originally planned, or more than you can afford to lose.
- You find yourself chasing losses — placing additional bets to try to recover money you have already lost.
- Gambling is occupying a significant amount of your thoughts during the day, including during work, study, or family time.
- You are borrowing money, selling possessions, or depleting savings to fund your gambling activity.
- Friends or family members have expressed concern about how much time or money you are spending on gambling.
- You feel anxious, irritable, or restless when you are unable to gamble, or when you try to cut down.
- You have tried to control, reduce, or stop gambling before but have been unable to do so.
- You are hiding or lying about your gambling activity to people close to you.
If one or more of these signs resonate with you, please do not ignore them. Recognising the signs early gives you the best opportunity to address the problem before it causes significant harm. jilibd's support team is available 24 hours a day, 7 days a week to help you activate responsible gaming tools or discuss your situation in confidence.
Time-Out Feature
Take a Break — Any Time You Need
Sometimes you simply need a short pause without committing to a full self-exclusion. jilibd's time-out feature is designed for exactly this. A time-out temporarily closes your account for a fixed period of your choosing.
Ideal after a losing streak or an impulsive session. Your account is suspended until the same time the following day. No deposits or wagers are possible during this window.
A one-week pause that covers a full weekly budget cycle. Useful during periods of stress, busy family occasions like Eid or Durga Puja, or after a financially significant session.
A full calendar month away from jilibd. During this period jilibd will also pause all promotional communications to your mobile number so you are not prompted to return.
Time-outs are activated immediately upon request and cannot be shortened once applied. At the end of the time-out period, your account returns to its previous state with all existing limits intact. You are not required to take any action to exit the time-out — it lifts automatically when the period ends.
Age Verification
Strict 21+ Age Policy
jilibd enforces a strict minimum age of 21 years for all players. This is a firm requirement, not a guideline. All new account registrations are subject to age verification, and jilibd reserves the right to request documentary proof of age — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — at any point during the account lifecycle.
If jilibd has reasonable grounds to suspect that an account holder is under 21 years of age, the account will be suspended immediately pending verification. Any winnings accumulated during a period of suspected underage play may be withheld pending investigation. Deposits made to an account that is subsequently confirmed as underage will be returned to the originating payment account (bKash, Nagad, Rocket, or Upay) after investigation.
If you are a parent or guardian and are concerned that a young person in your household may be accessing gambling platforms, we strongly recommend enabling parental controls on shared devices and having an open conversation about the risks of underage gambling. jilibd supports all efforts to keep young people safe from gambling-related harm.
Get Help
You Do Not Have to Deal With This Alone
If you believe that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please reach out. Speaking to someone about the problem is the most important step you can take. jilibd's support team is available around the clock to listen without judgment and to help you activate any of the protective tools described on this page.
Available 24/7 — including weekends and public holidays across Bangladesh. Contact us to activate deposit limits, time-outs, or self-exclusion, or simply to talk through your concerns in confidence.
[email protected]When contacting support for responsible gaming assistance, please include your registered mobile number and clearly state what kind of help you are requesting — for example, "I would like to activate a 30-day time-out" or "I would like to set a monthly deposit limit of ৳5,000". Our team will respond and implement your request promptly.
Confidential and judgment-free: All responsible gaming requests and conversations with jilibd support are handled with complete confidentiality. Your request will not affect your account standing or be shared beyond the support team members handling your case.
Your Responsibilities
Playing Responsibly on jilibd
Responsible gaming is a shared commitment between jilibd and every player on the platform. While jilibd provides the tools and support described on this page, players also have a role to play in maintaining healthy gambling habits. jilibd asks all players to adhere to the following principles:
- Only gamble with money you can genuinely afford to lose. Never use funds set aside for rent, food, school fees, or other essential expenses.
- Set your own personal deposit and session time limits before you start playing, and stick to them regardless of your win or loss outcome.
- Never gamble when you are under the influence of alcohol, when you are emotionally distressed, or when you are attempting to escape personal problems.
- Do not share your jilibd account credentials with any other person. You are responsible for all activity that takes place on your account.
- Take regular breaks during play sessions. Stand up, move around, and spend time away from the screen at regular intervals.
- Treat gambling as a leisure activity with a fixed entertainment budget — the same way you would budget for a cinema ticket, a restaurant meal, or a cricket match ticket.
- If you ever feel that gambling is no longer enjoyable or is causing you stress, stop immediately and contact jilibd support to activate a time-out or self-exclusion.
Continue on jilibd
Play Smart, Play Safe
Now that you are familiar with jilibd's responsible gaming tools and commitments, you can enjoy our platform with confidence. Explore our full range of games — from BPL cricket betting to certified slots and live casino tables — knowing that the tools to stay in control are always available to you. Remember: 21+ only, and always play within your means.
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